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Terms & Conditions

Welcome to From Oven to Teacup, operated by La Belle Plume LLC. By placing an order through our website, you agree to these Terms & Conditions.

1. About Our Business

La Belle Plume LLC operates as a cottage food business (Class A) in Arcadia, California. All products are prepared in a home kitchen that is not subject to routine inspection by the California Department of Public Health. This business is permitted to sell only specific food products that are authorized by cottage food law.

2. Orders and Payment

  • All orders must be placed and paid for online through our website

  • Full payment is required at the time of order

  • We accept [insérer vos méthodes de paiement acceptées]

  • All prices are in USD and subject to change without notice

3. Order Timing and Pickup

  • French baked specialties (excluding teas and rooibos): Orders placed before 2:00 PM will be ready for pickup the following day between 5:00 PM and 7:00 PM

  • Teas and rooibos: [insérer délai si différent]

  • Pickup location: [votre adresse], Arcadia, CA

  • Pickup is available only during the designated 5:00 PM - 7:00 PM window

  • If you cannot pick up during this time, please contact us before 2:00 PM on the day of pickup

4. Cancellation Policy

  • Orders may be cancelled before 2:00 PM on the day prior to your scheduled pickup

  • Cancellations made after 2:00 PM will not be eligible for refund

  • To cancel, contact us at [votre email/téléphone]

5. Unclaimed Orders

If your order is not picked up during the designated 5:00 PM - 7:00 PM window, the order will be considered abandoned and no refund will be issued. We cannot store or redeliver unclaimed items.

6. Product Quality and Returns

We take pride in the quality of our French specialties. If you receive a product that is defective or does not meet our quality standards:

  • Please contact us within 2 hours of pickup

  • We will assess the issue and offer a replacement or refund at our discretion

  • Products must not have been consumed or significantly altered

  • We reserve the right to request photographic evidence of the defect

No refunds or exchanges will be provided for:

  • Change of mind or customer preference

  • Products that have been properly prepared but do not meet personal taste expectations

  • Unclaimed orders

7. Allergen Information

Our products are made in a kitchen that uses and processes the following allergens:

  • Wheat (gluten)

  • Eggs

  • Milk and dairy products

  • Tree nuts (almonds, hazelnuts, pistachios)

  • Possible cross-contamination with other allergens

If you have food allergies or dietary restrictions, please contact us before ordering. We cannot guarantee that any product is completely free from allergens due to our home kitchen environment.

8. Food Safety

All our products are prepared following safe food handling practices. However:

  • Perishable items should be refrigerated promptly after pickup

  • Consume products by the "best by" date provided

  • Our baguettes can be frozen and reheated at 350°F for 5 minutes

9. Limitation of Liability

La Belle Plume LLC is not liable for:

  • Allergic reactions or food sensitivities

  • Illness resulting from improper storage or handling after pickup

  • Delays in pickup or failure to pick up orders

  • Any indirect, incidental, or consequential damages

Our total liability for any claim related to our products shall not exceed the amount paid for the specific order in question.

10. Privacy

We collect and process personal information in accordance with our Privacy Policy. By placing an order, you consent to our collection and use of your information as described in our Privacy Policy.

11. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

12. Governing Law

These Terms & Conditions are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Los Angeles County, California.

13. Contact Information

For questions about these Terms & Conditions or our services:

La Belle Plume LLC [Votre adresse] Arcadia, CA [code postal] Email: [votre email] Phone: [votre téléphone]

By completing a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.)**

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